Terms & Conditions
Returns & Exchanges:
The Christopher Paunil collections are handmade in our Toronto studio. Your gown is made-to-order and we will advise lead times once you have a confirmed event date.
We offer an online FaceTime/ Skype consultation to recreate the studio experience of our Toronto showroom for clients who are located in other parts of the world. We highly recommend this consultation in order for us to assist you with the selection of your gown. We guarantee your satisfaction once we FaceTime/ Skype with you directly. Of Course, if you can come to our studio, this would be ideal but not necessarily required.
If your gown is from our Collection you may qualify for a return refund or exchange. We accept refund returns worldwide. We retain 15% of your total order for administration, drafting, production, freight and handling costs.
We take detailed photographs of each gown prior to dispatch to ensure strict quality control with deliveries. You will be reimbursed once our studio has examined the garment and given approval for a return refund. The garment must be unused, unworn, unwashed and unaltered with all original packaging materials and tags attached.
Please note we can only accept refunds with the returns tag still attached to your gown. There is to be no sign of any attempts to remove or tamper with the security tag. When a return does not meet all requirements, Christopher Paunil reserves the right to ship the gown back to the client at the client’s expense.
Our standard hem length for stock-sizing is 47 inches. Any other desired hem-length is considered a gown customization and is non-refundable. Additionally, if any customizations were applied to the gown as well then the product is non-refundable.
Clients who choose not to engage in a skype consultation prior to their purchase forfeit the return guarantee. All returns must be advised via firstname.lastname@example.org and be received within 15 days (including weekends) of being delivered.
Strictly no Refund or Exchange on all Sample Sale items. Sample Sale Gowns are studio samples made with beautiful internationally sourced fabrics. At Christopher Paunil, we are committed to providing our brides with beautiful quality gowns. Although we do our best to keep our samples pristine, you can expect to find varying degrees of wear and tear or imperfections on those included in our sale.
Incorrect/ Faulty Goods:
Christopher Paunil prides itself on outstanding quality and design. We have a dedicated team who conducts quality checks of all stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact email@example.com as soon as possible quoting your order reference number, we will advise how to proceed with the return request.
If there was a mistake on the part of Christopher Paunil or in the case an item was faulty or damaged, client will be reimbursed for return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. Christopher Paunil will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
If your item was purchased at one of our Canadian or international stockists, you will need to return the item to the store it was purchased and liaise with them directly.
If you are returning goods to Christopher Paunil for repair or replacement, then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns. Please email firstname.lastname@example.org
Please note that goods are faulty if they are deemed to contain a significant manufacturing fault. Our garments are hand-made with delicate and fragile fabrics and it is normal for there to be slight imperfections and inconsistencies in the fabric. We cannot be held liable for minor faults or flaws that are considered normal in handmade couture products.
Changes, Cancellation & Postponement:
Strictly no refund on Stock Size and Made to Measure orders for change of mind.
Strictly no Refund or Exchange on all Sample Sale items.
If a client postpones a wedding/event date Christopher Paunil allows a deferment of fitting services. However, payments will still need to be remitted on the due dates as per the initial payment schedule.
Postponements Due to Pregnancy:
For postponement due to pregnancy orders can be placed on hold. If the client chooses to continue with their fittings schedule additional costs will apply for any extra fittings, design changes or alterations.
*Payments still need to be remitted on the due dates as listed on the initial payment schedule.
*Each additional fitting will incur a fee of $500 per fitting. If the gown needs to be recut there will also be further costs associated with extra fabric & labour.